Alerting
Reliable Paging
Critical alerts bypass DND. Custom notification sounds per severity. Push notifications are free forever — no SMS/voice cost burden.
Full Alert Lifecycle
Create, acknowledge, snooze, escalate, and close. Activity timeline tracks every action. Notes and tags keep your team aligned during incidents.
Deduplication & Saved Searches
P1–P5 alerts with alias-based dedup, so a flapping source doesn't flood the list. Save the searches you triage by and come back to them.
Mobile-First
Acknowledge alerts directly from the lock screen. No need to open the app, find the alert, then act. One tap and you're done.
On-Call
On-Call Management
See who's on call instantly with green/red status dots. Team grouping. Escalation paths. Everything at a glance.
Schedule Builder
Weekly and monthly rotations with time-of-day restrictions. Override shifts. Custom follow-the-sun schedules across timezones. PTO and out-of-office requests built in.
Escalation Policies
Ordered rules with delays and repeat, targeting users, on-call schedules, or teams. An acknowledgement stops the chain.
Notifications
Notification Rules & Reping
Per-user rules decide which alerts reach which channel, with durable delays and repeats. Reping keeps P1s firing until acknowledged. Quiet hours suppress the noise — P1 breaks through.
Verified Channels
Email, SMS, and voice channels are verified before anything is sent to them. Push is the primary channel; the rest are fallback when push can't reach you.
Stakeholder Broadcasts
Free push-only seats for people who need awareness, not paging. Broadcast incidents and planned maintenance to every stakeholder from the portal. Invite with a shareable link or QR code, optionally gated by SSO.
Incidents & Services
Incidents & Postmortems
Declare incidents with responders, impacted services, and linked alerts. Track the timeline from investigating to resolved, then generate the postmortem from the audit trail — edits survive regeneration, export to Markdown or PDF.
Status Pages
Publish incidents to a status page at status.ops-ping.com — public, secret-link, or login-gated — with 90-day uptime bars, curated timelines, and double opt-in email subscriptions. Incident comms in the same tool you page from.
Interactive Slack
Ack, snooze, and resolve from Slack cards acting as you, run /opsping commands, and spin up per-incident channels with responder invites and resolve summaries. Delivery rules route by team, priority, and source.
Alert Policies
Ordered first-match rules that suppress, delay, auto-ack, auto-close, re-prioritize, or tag alerts before they page anyone. Dry-run the whole chain against a sample payload before saving.
Services & Maintenance Windows
A services catalog with tier, ownership, on-call schedule, and runbook links. Maintenance windows suppress alerts during planned work so deploys don't page anyone.
Heartbeat Monitoring
Cron job monitoring. If your job doesn't check in, OpsPing creates an alert. No authentication required for ping endpoints.
Alert Attachments
Attach runbooks, screenshots, and logs to alerts — S3-backed, 10MB per file, upload from the console, read on mobile.
On-Call Hours Reports
Business vs after-hours split per person, computed in the schedule's timezone and DST-safe. Export CSV for on-call pay programs.
Integrations & API
Drop-in API Compatibility
Same webhook format you already use. Alertmanager, Prometheus, Grafana, and custom scripts work with a one-line URL change. No rewrites needed.
Email-to-Alert
Every integration gets an inbound email address — backup jobs, hardware monitors, and other email-only tools become alert sources, with [P1]–[P5] subject tags and dedupe.
Outbound Integrations
Send alert activity to Slack, Microsoft Teams, or any generic webhook — team-scoped, delivered per alert.
API Key Management
GenieKey-compatible API keys with per-key scoping. Read, write, delete, and config permissions. Keys hashed at rest.
Scoped API Tokens
Personal access tokens with selectable access types — read-only, read/write, or full config. Automate against the API with exactly the privileges each script needs, nothing more.
Experience
Modern UI, Light & Dark
A redesigned console with light and dark themes that follow your system preference. Accessible by default: keyboard navigable, focus-visible, screen-reader labeled.
Command Palette
Press Cmd/Ctrl+K anywhere to jump to pages, alerts, and users without touching the mouse.
Built-in Bug Reports
Report a bug straight from the mobile app — it attaches a breadcrumb journal of your recent navigation, API calls, and errors plus device diagnostics, so issues are reproducible on the first report.
Administration & Security
Teams & Custom Roles
Multi-tenant from the ground up: hard tenant isolation, teams, invites, and custom team roles with a permission matrix.
Audit Log & Data Export
An append-only audit log records every administrative action. Export your data in JSON whenever you want it.
Alert Analytics
MTTA, MTTR, alert volume by team, noise breakdown. Find which services page the most and which alerts should be tuned.
MFA & SSO
TOTP-based MFA with backup codes for every account. Per-team SSO via OIDC.
Zero Standing Access
We can't read your alerts. Support sees your data only when you invite us, and every action lands in your audit log. Revoke access anytime.
See it all running on real data.
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